Warranty & Support

VENUS is committed to providing quality products and customer support. This Warranty & Support Policy outlines the terms governing warranty coverage, technical assistance, repairs, replacements, and customer support services.

Warranty Coverage

Warranty coverage, where applicable, is limited solely to manufacturing defects in materials or workmanship under normal and intended use conditions. Warranty periods may vary depending on the product category, model, component, or applicable sales agreement.

VENUS reserves the right to inspect, test, verify, repair, replace, or reject any warranty claim at its sole discretion.

Warranty remedies provided under this policy shall be the customer's exclusive remedy.

Warranty Exclusions

Warranty coverage shall not apply to damages, failures, defects, or performance issues resulting from:

• Improper installation, handling, storage, transportation, or maintenance.
• Incorrect electrical supply, voltage fluctuations, power surges, dry running, or operational misuse.
• Unauthorized modifications, repairs, alterations, or tampering.
• Normal wear and tear, corrosion, aging, discoloration, or cosmetic deterioration.
• Use of incompatible accessories, spare parts, equipment, or components.
• Accidents, negligence, abuse, vandalism, theft, fire, flooding, lightning, natural disasters, or other external causes.
• Improper operating conditions beyond recommended specifications.
• Damage occurring during shipping, handling, unloading, or installation performed by third parties.
• Failure to follow product manuals, instructions, warnings, or safety guidelines.

Warranty Claim Requirements

Customers may be required to provide:

• Original invoice or proof of purchase.
• Product identification details.
• Description of the issue.
• Photographs, videos, inspection reports, or other supporting evidence.

Failure to provide sufficient information may result in denial of the warranty claim.

Inspection and Resolution

All warranty claims are subject to inspection and verification by VENUS or its authorized representatives. VENUS reserves the right to determine whether a defect exists and whether warranty coverage applies.

If a claim is approved, VENUS may choose, at its sole discretion, to:

• Repair the product.
• Replace the product or component.
• Provide an equivalent replacement.
• Offer alternative commercial remedies where appropriate.

Replacement products may include refurbished, repaired, upgraded, or equivalent components.

Support Services

Technical support, troubleshooting assistance, product guidance, and customer service are provided on a reasonable-efforts basis.

VENUS does not guarantee:

• Immediate responses.
• Specific response times.
• Continuous support availability.
• Resolution of every technical issue.

Support recommendations are provided based on information available at the time and should not replace professional installation, engineering review, or site-specific evaluation.

Limitation of Liability

To the maximum extent permitted by law, VENUS shall not be liable for indirect, incidental, special, consequential, punitive, or business-related damages, including loss of profits, loss of revenue, downtime, loss of production, loss of contracts, property damage, or other economic losses arising from product use, warranty claims, support services, delays, or product failures.

No Performance Guarantee

Performance figures, illustrations, estimates, calculations, and product recommendations are provided for general guidance only. Actual performance may vary depending on installation conditions, operating environment, maintenance practices, water quality, electrical conditions, user operation, and other factors beyond VENUS's control.

Policy Changes

VENUS reserves the right to modify, update, suspend, replace, or discontinue this Warranty & Support Policy at any time without prior notice. Any warranty coverage remains subject to the policy terms in effect at the time of purchase unless otherwise required by applicable law.

Contact Support

Customers seeking warranty assistance or technical support should contact VENUS through the official contact information provided on the website or product documentation.